Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

This was without doubt the most pleasurable car buying experience I've had. Knowledgeable, professional, warm and helpful staff who did their upmost to ensure I was happy. When you make a 340 mile round trip to see a car, you are reliant on the integrity of that company's salesperson to deliver exactly as described. I had that and because past experiences elsewhere have been less than desired, I wouldn't hesitate to call them again, nor would I hesitate in recommending them to you, the reader.

Mark Seamark
I travelled 180 miles to purchase an M3 car was as it said on the advert. No complications and greeted with a tea. Jake was very helpful and I'm very satisfied with my purchase and service received.
Chris Reynolds
A1 service. Very polite friendly and helpful . Karl was the sales person and he is a true gent . No pressure sales .
Dave Harkness
Nice people to deal with, Dealt with my purchase swiftly and professionally

Steve Wood
The service I received was first class, from initial enquiry to driving the vehicle away. Description of the vehicle was accurate, arrangements for test drive easy to make and collection was made very convenient.
Charlene B
Benedict's was extremely helpful. He made the whole experience easy and enjoyable. Lovely group of people too!

Derek Edmonds
Straight forward, business like very helpful and honest from start to finish. if there was any downside to our experience it was finding the place but even then it didn't take too long. it's a company that i would have no hesitation in recommending.

Anthony Foster
Saw a car we liked and contacted Benedicts. They were extreemly helpful with no pressure whatsoever. Their salesman was very polite and helpful. We would not hesitate to recommend this firm. (Yes, we bought the car!).
Alex Russell
From the start to the finish buying my new car was very relaxed, non pushy and very friendly team. Everything I needed to know about Waranty explained clearly and a car in fantastic condition. Can't recommend enough.
Ethan Cowdery
Enjoyable experience as it should be. I purchased a ford transit custom. Vehicle prepared to a very high standard and sales staff were excellent. This is vehicle sales as it should be. Would not hesitate to recommend and will be sure to use Benedict's again, I was looked after right the way from my initial enquiry through to vehicle handover.
Freya Swan
Brilliant dealership, quick and smooth process. Friendly staff

Grace Cook
All the staff I met were friendly, helpful and genuine. They were advised me of all the important functions of the car and answered all my questions. I would definitely buy from them again.
Nick Hider
Excellent service from start to finish . Car was in superb condition as described , no pushy sales tactics just left us with the car to play around with it . Offered excellent deal on extended warranty and did us a great price on the car . Highly recommended .
Christina Williams
I turned up late very close to the end of their working day, I was still welcomed with a cup of tea. There was great communication all day via telephone, the employee was able to answer all the questions I had. I made a slight mistake with my insurance the employee stayed over time so that I did not have to stay outside in the cold and sort the problem out before driving off. Safety was ensured. Still very happy with my purchase, thank you very much.
Anthony Pidgeon
From start to finish Benedicts of Bristol provided excellent service. They provided us with what ever detail that we wanted to know. We weren't disappointed when we arrived. The salesman was extremely friendly and professional and we would highly recommend them to anyone.
Andrew Smith
Test drove 2 cars, liked them both, decided on one and was able to pick it up next day, even took my old car in p/ex. Good company!

Had to travel 200 miles to get to their site but as it was the car I wanted and at the right price so I thought I would take a risk. When I got there the car was as described. Genuine people and easy to do business with. Thanks Benedicks.
We were made welcome ,even thought we turned up without an appointment. Staff were professional, friendly and helpful. The rep who helped us with our purchase, answered all our questions clearly and checked we understood
Mariusz Bonatti
Excellent! Pleasure to deal with Karl. Mostly recommend car dealer.
Anne Cook
Bob was the chap that delt with me and my husband. He was very easy to talk to made us feel relaxed, i test drove my nissan last Saturday. The car was very clean inside and out wad also a good price so i bought it.

Danielle Tiley
Excellent service really helpful and honest also very helpful and would recommend them to anyone
Scott Thomson
Recently purchased a 335D BMW from Benedict's. With facing a 900 mile round trip I had to be sure the car was all it needed to be, I wasn't disappointed! Car was as described, transaction nice and easy and the staff involved were professional throughout. Definitely recommend these guys to anyone. Maybe even take in a Bristol City game next time..... Thanks Guys!
Steve Freeman
Been looking for a while for a new car and the one advertised ticked all the boxes. Car as described and no pushy salesman. Although hadn't booked an appointment, car was made ready for a test drive following a good look around. Despite delay in picking up car, staff kept me in the loop and were polite and helpful. Appear good local company, and would be happy to purchase another vehicle through them again
Simon Bays
From the first phone call to driving my car away, the staff at Benedict's were friendly and helpful, with a real emphasis on the personal touch. I'd absolutely recommend them.
Mel Alcock
Efficient and transparent service, vehicle was as is and trade in was honoured, so no last minute changes (unfortunately, a common main dealer practice). Highly recommend.

DANIEL Thompson
Nice guys who sorted absolutely everything, car was immaculate inside. Very happy with the service and the car purchased

Found them to be friendly and helpful but not pushy which was a refreshing change. Definitely a dealer worth visiting.

Olly Dever
Great selection of cars all presented brilliantly! Customer serivce has been very good and hopefully this will continue for future purchases. Thanks guys

Glyn Watkins
Very friendly, easy to deal but they maintain a very high professional standards.

Kieran Rod
Couldn't fault them. Offered me a very fair amount for my bmw 1 series and got a good deal on a seat Ibiza. Process was quick and easy. Would absolutely recommend.

Chris Leare
Outstanding customer service and communication, the company went above and beyond. Buying a used car can be an minefield, I have purchased a fantastic car and am extremely happy. They receive the highest recommendation!

Sam Williams
This is the second time I have bought a car from benedicts and again I wow not disappointed by the professionalism of the whole team.

Michael Hudd
Although busy Benedicts were very helpful, polite and fair with my part exchange. I had plenty of time to view the car I wanted and test drive it with no pushy sales technique. So far I would recommend Benedicts.

Lee Chard
Excellent from enquiry through to vehicle hand over. Quality vehicles at fair prices and excellent customer service. Would highly recommend and would use again for my next vehicle purchase.

Never had dealings with this company before but would be very happy to again and recommend them to anyone. The member of staff I dealt with was welcoming, friendly and very helpful. The sale was efficient and the video in excellent condition ready for collection on the appointed day, all paperwork present, ready for me to sign. Thanks very much for making my buying experience a good one.

Kevin Hugs
A fantastic experience at Benedicts from start to finish The salesman Karl was excellent with no pressure, got myself a lovely BMW.

Rob Tipper
Had a good experience with Benedicts and the salesman looked after me. At the end of the day I got the car I wanted at about the price I wanted to pay. My only one minor criticism would be the valeting, which could have been more thorough. Overall, a good experience.
Sabina Marland
Benedicts are a breath of fresh air! terrific service/aftercare and attention to detail - I recently bought a mini convertible which on driving home an unexpected fault occurred in the engine which started spluttering (tho luckily it was OK to continue to drive). I called just after closing and was relieved to find an After Hours Service (how many garages offer that service?) who passed on my message and within a short time my called was returned, Benedicts apologised profusely and agreed for me to take it to get hiccup fixed at a local garage - so within 24 hours all sorted: car fixed and garage paid (by Benedicts) - these guys deserve every success!

Andrew Hurford
This is the best experience I have had when buying a new car everyone is so friendly and professional and helpful nothing is to much trouble and the after sales service is faultless I will recommend this company to everyone.
Karl Cleere
Through an autotrader search I located the exact car (BMW 520m) with a small number of dealers. I called a number of them as I live in Dublin and needed to get an AA review and holding deposit paid so the dealer would not sell the car before I travelled to collect. I called Benedict's and they above any of the others were the most accommodating on the AA inspection and the deposit. The car checked out perfectly, excellent condition, c low mileage, good value. The sales rep was very helpful and kept in regular contact with me as we progressed and made me feel at ease for what is not an insignificant purchase. When i collected the car I was impressed by the presentation of the car and the quality of their overall operation. Really very happy that I did business with Benedict's. Would not hesitate to recommend. Thank you guys.
Tim Comer
The guys at benedicks were great to deal with .my main contact was Karl who was very pleasant and helpful .although I was there for so long making my decision that i meet most of the team . Buying a as one hand car can be stressful so it's important that you feel comfortable with the garage that you are dealing with. So far the car is great , although I have only had it one day. It was presented in such a clean state , that even I have not found an excuse to clean it yet .
Deborah Long
Car was exactly as described. Friendly, efficient service from staff from initial phone call to collection of vehicle. All questions answered fairly and we were given time - not hassled to make decisions etc. As a very infrequent car buyer this was a positive experience.
The salesman from Benedicts was extremely good. He brought the car to my house to view as I was unwell, we were offered a good part exchange with my old car and my new car was delivered to my door on completion of purchase. Altogether a very, very good experience and I would highly recommend Benedicts.
Excellent! I've bought and sold a few cars through Benedicts. The owner is always helpful, courteous and professional in every way. Long established dealer. Knows the market well. Always a smooth, fair experience.
All the staff at Benedicts were great. They seen my purchase through from the initial inquiry to taking my BMW home, paperwork all sorted, nothing was too much trouble. Would definitely recommend and we will be back for our next car!
Very Pleasant Experience. Very Professional. Very Good Customer Care, Especially By The Sales Manager. I Would Buy From Again. Thanks
Altogether a pleasant experience. When I visited I was shown the car the car by the salesman and took it for a drive with him. He went carefully though all the service records etc. and allowed me plenty of time to look at them myself so I felt confident I had missed nothing. I went away to think overnight and then rang the next day a put a deposit on the car. I returned next day to collect it and again was carefully taken through all the documentation by Mark. I bought a 3 year RAC warrantee so given its main dealer service record, current rust warrantee, HPI provide by them and 5 month old MOT I feel well covered. The car, a Mazda MX5, four and a half years old, 10,000 miles on clock, one owner is an absolute joy, and After a week of driving it I have found nothing that disappoints me.
Michael Lonsdale
Professional,friendly and helpful. Car purchased was exactly as described and price offered for mine in part exchange honoured without any haggling. Would certainly consider them for my next car even though they are 180miles from me.
Kate Chiddy
Clear and accurate information about the car over the phone. Travelled a long way to pick it up and and am very happy with it. Great service in the showroom and everything sorted quickly and easily to drive away shortly after the test drive.
Nicholas Hateley
Fantastic professional friendly service. Would definitely recommend to others
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Andy Kelly
Very impressed with their professional approach. Nothing was too much trouble
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Graham Hoyle
Large enough to cope and small enough to care. Excellent trade with most of the transaction dealt with in a professional manner. The only thing i can fault to my annoyance is that why do car sales garages give you a car to drive off with no petrol? I nearly ended up broken down without fuel after 5 minutes of pick up
Nigel Darbon
From the moment you arrive they cant do enough for you I found them very professional and I would certainly buy from them again
Jill Edwards
Thank you to the team at Benedict's for finding me a great car. Refreshing to see a company that really cares about it's customers and it's reputation, and makes every effort to put things right when needed. First class customer service from start to finish.
I really can't recommend Benedicts enough. Nothing was too much trouble for them. For the first time in my life I took a risk and purchased a car without driving it, or even seeing it. It was delivered to me in Devon by their lovely man who I am not allowed to name here. They took my car in part exchange without them seeing that either. Then when I told them I was changing the registration number, they sent me a new set of number plates through the post, free of charge. If you think that car dealers are all a bit risky, please think again. Benedicts are amazing. Thank you so much!..... David Cadden, North Devon.
Andy Atiya
Found a car on Autotrader which seemed good value and exactly what I was after. I called Benedicts and was given more information. I agreed to put a deposit down on the car based on their description. The following week I visited their facility and inspected the car; it was as described. Benedicts were very professional and seem very particular about the cars they sell.
Peter Cooke
Third car from Benedicts of Bristol
This is my third vehicle purchase from Benedicts of Bristol . Previous purchases were a BMW X5 and an Audi Q7, which is our current caravan tow car. As a family we have also purchased 5 previous vehicles from the owner when he worked at main dealers for Peugeot and BMW, so obviously I have great trust in both him and his business. The latest purchase was a Mini Cooper D Countryman Bond Street, in immaculate condition and with a low mileage, There were 2 very minor observations discovered after delivery, but these were very quickly resolved, one on site and one over the telephone, at no cost to me. When the time comes to replace either of the vehicles owned, the first stop would be Benedicts of Bristol. They are totally trustworthy, a great team and high quality vehicles. I confirm that I have no business interest in Benedicts or social interaction with the owner.
My wife and I would like to thank all the staff at Benedicts for making our 200 mile round trip well worth the time and effort. We bought a beautiful Audi Q5 which was exactly as described both over the phone and in the advert. We had discussed trade in figures prior to our visit and all credit to Bob we more or less agreed on the figure I suggested. No hassle, no flannel, no hidden extras just honest dealing in beautiful, rural surroundings. Frank & Jennifer
Sarah Buxton
Friendly and helpful.
A very civilised experience. I dealt with Karl who was pleasant, helpful and friendly though he had not been in the job for long. Negotiation on the price was conducted with good humour. It was refreshing not to be patronised by some sharp suited sales guy. Karl kept in touch in the week before I picked up my new car (a Mini Paceman) and collected me from the local station on collection day. I'd definitely be happy to buy through Benedicts again, even though they are 150 miles from where I live.
Cathryn Tayler
Friendly staff, made you feel at ease looking at the cars - no pushy sales pressure. As a female looking at the cars alone I didn't feel intimidated at all.
Michael Gregory
The friendliest most easygoing dealer I have been to and I have been to a few. The staff (even those not dealing with me) would share a joke. They all seemed happy and there was no-one hovering which is a turn off. It was almost a pleasure to be relieved of my money. Very well done everyone 5 stars.
Richard Searle
Called in to see a car advertised on AutoTrader as let down by another dealer in Bristol. Sales team were friendly and welcoming and offered a test drive. The car was great and we did a deal that suited both parties. There was help to insure, tax and check all vehicle details so it could be driven home when we left. No hard sales and well presented vehicles so would recommend to anyone. Only had car for a week but all is well so far.
A little out of the way, but very helpful when you get there. They picked me up from the station when I went to collect the car. Very knowledgeable sales people. A good experience.
Daniel Rudge
From start to finish we were put at ease from the staff at Benedicts. All of the staff were very friendly and approachable. We never felt pushed into buying or pressured at any point. Would recommend anyone looking at buying a car to check out there stock
Bought Vauxhall Insignia, customer service v.good, car well prepared and in great condition. All process was very well maintained overall very good only minus I can think is founding the place
Fantastic service from Benedicts of Bristol. 100% satisfied. A showroom full of lovely vehicles. We bought a great car at a great price. Looked at car on Monday, finance sorted the same day car delivered on Wednesday by Benedicts, all sorted in house by them. A great deal. This is a professional service by professional people. Fully recommend
Nurudeen Lawal
My first time buying a car through a dealership and I must say it was superb.From the way I was treated by them from the start to the final part of the transaction was brilliant. They were helpful and every question I asked them relating to the transaction,the comebacks and answers I got from them was clear,straight forward and easily understood.I'd recommend them to anyone any day,any time.Keep the good work up guys.Really appreciate.
Good information on the website, easy directions to the garage. made welcome on arrival, no pressure selling. Followed up on after sales issue effectively. Car has been great, very pleased. Only negative is that I needed to put two new tyres on within a few weeks, should have checked them at the time of sale. Overall though, everything fine, good communication and dealt with fairly.
From the first moment of contact to driving away in a gorgeous car the experience was perfect and friendly. The staff were all very welcoming and made the transaction very enjoyable. Very, very highly recommended!
Fiona Jacobs
Excellent customer service from Karl
I have recently bought a vehicle from Benedicts. I dealt with a lovely gentleman called Karl - he was so helpful & patient with me I really felt that he offered me excellent customer service. The car was prepared as requested upon collection everything went smoothly & I am delighted with my car.
Helpful trustworthy car dealer.
I bought a 2010 BMW X5 from Benedicts 3 weeks ago. As well as having the vehicle that I wanted I was impressed by the number of positive reviews that Benedicts had, which I feel is incredibly important. But would Benedicts be as impressive as their feedback? In fact, they surpassed it. The vehicle was in excellent condition inside and out and was reasonably priced. The staff, and in particular Jake, who dealt with me throughout the buying process, were helpful, friendly and applied no sales pressure at all. Benedicts offered a good p/x deal for my car, sorted out a new front brake pads and sourced a parcel shelf (missing) for the X5. They offer decent warranties too. Would I recommend them, yes of course I would, trustworthy car dealers are few and far between.
Excellant service
Very helpful and friendly, received excellent service from all staff. Will definitely use them again when looking for a car and will recommend them to everyone.
David Amblin
Carefully selected good quality cars.
Nice easy transaction - all the paperwork was handled professionally - good communications - lovely coffee in their pleasant modern sales office. No sales pressure, just good honest service - can't ask for much more.
The car I purchased was well presented and priced competitively - this dealer can be highly recommended as they only seem to sell carefully sourced good quality vehicles, so it's nice to feel that you can buy with confidence.
Daniel H
I recently purchase a range rover sport from Ben and Jake at Benedicts, I seen the vehicle on line but I live over 200 miles away from there premises. I called up to enquire on the vehicle to ensure it met my criteria before planning the journey and Ben was extremely helpful giving me all the information on the vehicle/ Valuation on my vehicle subject to viewing. I chose to travel down for the vehicle as I found the team to be honest/ straight forward and offered a great package deal. On arriving I Inspected the vehicle and was pleased the description they previously gave was genuine not like over dealers I have visited in the past. I would recommend Benedict's there cars are highly prepared, well priced and most importantly honest ensure they carry out what they promise.
Thank you
Benedicts gave us a great professional fast service the sales team were very good and efficient and had a great product knowledge. Shortly after buying the car we had an issue arise with the Vehicle the manager Ben was very fast to get the issue resolved and vehicle back to a1 I would highly recommend you to do business with Benedicts as we hope to in the future for our next car thanks again to Benedicts of bristol
Derrick Johnson
Great experience
Very relaxed, friendly atmosphere, plenty of choice, all under cover, I already knew what I wanted so they drove the car outside so I could get a proper look and a test drive.
Cars are presented very well and sales staff are very informative.
I will definitely return when I need to upgrade.
They make a good cup of tea too!!!!
Found the staff at Benedicts helpful and not pushy . Bob the salesman that dealt with us was very good and the handover when we collected the car was first class. The car a Skoda Yeti, was presented gleaming with all the proper documentation . Can recommend .
Excellent customer service provided.
Bob,Karl and the rest of the team at Benedict's made the whole experience of purchasing and part exchanging my car with them enjoyable,starting from the test drive, answering all my questions and through to the day I picked up the car.
I would thoroughly recommend Benedict's of Bristol to anyone considering purchasing a vehicle from them.
Ben Hellberg
Exceptional Service From All At Benedict
I have to say I felt the level of service given at Benedicts is excellent. My partner and I were at the show room for over 4 and a half hours, looking at cars, test driving and sorting finance but they were extreamly hepful the whole time we were there and we both left extreamly happy in our new car. We were assisted by every single member of staff while we were there and each of them were exceptioanlly friendly in their own way. I would highly recommend the guys here and will without a doubt be going back here in future for our next car.
Kay E
Thank you to the team at Benedicts......
I purchased an immaculate VW Golf. A very pleasurable experience from start to finish. Excellent customer service, beautiful location and most importantly a great car. Very nice people, I would highly recommend this company.
Alan Simmons
Came across the website through auto trader and discovered an excellent choice of cars . When I selected our choice it was a quick call to the sales team who invited me over to view the vehicle. Excellent customer service from jake our salesman described the vehicle down to a tee. A quick test drive and we purchased the vehicle with no hassle whatsoever. Highly recommend with no pressure sales . Many thanks.
Bryan Clover
Excellent in every respect!
Very helpful and really nice people to deal with, it was clear looking at all of the cars they had in stock, they only sell very good examples, as was our mini, a thoroughly mint car throughout, many thanks, look forward to buying from you again next year when my son comes of driving age.
Helen Dauncey
Surprisingly pleasant and satisfactory experience! I'd spent a couple of days researching the vehicle I wanted to purchase before calling Benedicts of Bristol to arrange a visit - their showroom is quite off of the beaten track. Vehicle was exactly as described, nothing more and definitely nothing less. I dealt with Jake who was quite brilliant - I'm a salesperson myself and detest being sold to... Jake was good fun, credible, realistic and very relaxed, no pressure tactics or 'hard sales'. I bought the car a couple of weeks ago and deliberately waited to review - who knows what can come to light in a few hundred miles? To date the cars great, no problems at all and I'm more than happy to say what great value I feel I have; what a pleasant experience it was to negotiate the deal and thoroughly recommend that anyone who has realistic expectations and an appreciation of 'win - win' deal consider buying their next car from the good people over at Benedicts Of Bristol Ltd. Many thanks!
Sally Carr
Well worth the road trip from Cornwall!

We received excellent service when we bought a newer Golf and part exchanged our previous one this week. Jake was very friendly and we would not hesitate to deal with this company again in the future. Very pleased with the car as well!
Paul Halfpenny
Outstanding Service and Vehicle Sourcing
I have used Ben to source me cars for over 12 years and his attention to detail and commitment to customer service make every vehicle I buy from him feel as special as the very first one. This time I was looking for a X5M and Ben found me the most amazing car, that exceeded my requirements , but still delivered on budget. If you want the best customer experience based on true family values then there is no where better than Ben.
I highly recommend them.
I have nothing but praise for every aspect of the service they gave me, everything they said that they said they would do they did promptly. Over the years and buying and selling cars for the company I worked for I must say every aspect offered by this company was excellent and i have never felt inclined to submitt a review but I really recommend this company. My car I purchased from them was presented well and as stated before nothing was too much trouble.
After an exhausting three days trying out various cars the staff at Benedicts proved to be the most helpful, they were friendly and professional and were more than happy to move seven cars around just to get to the one we wanted to test out. Bob, the man who catered most for us put no pressure on us and gave us all the info we wanted, the service and the cars are a+
The staff can be relaxed because they know their cars are good and fairly priced so they sell themselves.
Mike Gilbert
A6 Avant S line, Second time I have purchased a great car from Benedicts and once again received A1 service from them worth the long journey from West Wales . Thank you Bob, Ben and Jake loving the new Audi...Mike
Sally Baker
I bought a beautiful little convertible on Saturday here. The service received by Ben was great. I would definitely recommend anyone who wishes to buy a car to take a look.
Thank you so much. One very happy customer. smile emoticon
Craig Murray
Just Brought a Honda Civic from Jake at Benedicts. The car was exactly what was advertised and what i was looking for. Great customer service from this guy. Got the car few days after buying it all ready for the road. Liked that I got a txt few days after to ask how the car was going. Will definitely be going back to these guys. Thanks for the service.
Anthony Hunton
Drove from newcastle to buy a mini john cooper works at the beginning of the month and its everything i wanted it to be. In love with it! Great customer service by bob, cheers mate
Lesley Le-Pine
Just bought a lovely silver Golf TDi from Jake at Benedicts today. Very helpful and friendly service - plus a decent cup of tea! Smooth and easy dealing with the paperwork - didn't expect to be able to drive away today. Jake was very thorough answering all my questions and all the document were checked and validated. Looked at 15 other garages in the Bristol area - Benedicts was the only one with reliable customer reviews.
Abi Bhurrut
Brilliant service from the guys at Benedicts, so much so we had two cars from them! Great customer service. Highly recommend them if you're looking for a new car. Thanks again to you all.
Leigh Nicholson
Brought my new car from Benedicts, Jake and all the staff were brilliant and very professional. Wouldn't hesitate to recommend!
Tawaz Nyamunda
AWESOME SERVICE!! From all the staff @ Benedicts. Second quality car we've got from here and so pleased.. That guys!!!
Kevin Robertson
Great service
The staff at Benedicts were really a pleasure to do business with. They are very welcoming and can't do enough for you the car I bought was in very good condition and really clean when I went to look at it. I flew down from Aberdeen and was picked up by a very friendly driver and he informed me that Benedicts was a great place to work. The sales staff were very knowledgeable about the car which made it a easy transaction. Would recommend Benedicts to anyone if they have what your looking for but if not contact them and they will try and find it for you.
Paul R
Really great service from Benedicts. Competitive prices and no hard sell. Will definitely be recommending to family and friends. Thank you!